FAQ
HOW LONG DOES IT TAKE TO MAKE MY ORDER?
We strive to work as quickly as possible. All products are made to order. This means that once we receive your order, we will start working on it. The total time might be up to 3-4 weeks (unless stated otherwise) for us to make, assemble, and pack your order before sending it to the shipping carrier. We usually try to get it done less than the estimated time.
WHAT IS YOUR RETURN POLICY?
Sorry, we don't accept returns or exchanges, due to the nature of the items being made to order. Please check each item’s description carefully. We cannot refund in case of change of mind or incompatible switch.If the product is damaged upon arrival due to mishandling of the shipping carrier during transit, please send a photo of the damaged item and packages within 1 day after you receive the package. We'll send you a replacement.
CAN I REQUEST A CUSTOM ITEM?
Yes, absolutely. Please message us to discuss.
IS MY KEYBOARD COMPATIBLE?
All keycaps are designed for Cherry MX mechanical switches. If you would like to check compatibility, contact us.
WHAT SHOULD I DO WHEN MY PACKAGE IS LOST/STOLEN/DELAYED?
When Lost/Delayed During Transit
If an item is list during transit, we will contact the shipping carrier and send you a replacement. If an item is delayed, especially international shipping, please contact us and we will file a file a case with the shipping carrier. We stand with you in this matter and we're doing everything we can to assist you.
When Status Said "Delivered" or "Notice Left"
We're only responsible for the package until the tracking states “Delivered” or “Notice Left”. If the tracking says that the package was delivered and the buyer states that it was not received, we cannot issue refund or replacement
Here are 2 things you should do:
1. Ask if your neighbors saw it or held onto it for you.
3. Contact the shipping carrier (we mostly use USPS) to report your missing item.
After doing all these 2 above and none works:
3. Contact us. Although we cannot issue refund or replacement, we will offer a discount so you can buy the replacement.
ADDITIONAL POLICIES
We cannot issue refunds or replacement for:
1. Items broken due to buyers' mishandling
2. Items which do not meet buyers' expectation for item details covered in the description (size, color, material, etc.),
Please make sure to double-check your order's description before you purchase.
PACKING SLIPS
To save paper, we do not include packing slips with orders. However, we will include one per your request.